Studio Policies

Last Updated: 15 Feb, 2024

Please read the following studio policies carefully as we follow them strictly. These policies are to ensure the safety of everyone involved, a positive studio culture, and a quality learning experience. All decisions made by an instructor to call out a student or remove a student from class will be backed by management. These rules are in addition to the terms of service and your Membership Agreement (if applicable). They are subject to change at any time without notice. By participating in programming at Sky High Studios you understand that Sky High Studios, Inc. reserves the right to suspend your privileges or terminate your services should you violate these rules.

General Policies

AGE REQUIREMENTS:

- Our minimum age requirement is 15 years. Persons under the age of 18 must have written consent from a parent or guardian. A parent or guardian must be present at the studio before a student’s first class to sign a release form and show proper ID.

CHILDREN AND MINORS:

- Children are not permitted in the studio other than for the purpose of taking specific programming.

BEHAVIOUR IN STUDIO:

- We do not tolerate bullying, discrimination, or self-deprecating behavior at the studio. Anyone found to exhibit such behavior will be asked to leave the studio.

- Please be respectful of your instructors and others in class and leave your phone conversations outside the studio. This applies to text messaging as well. If you must have your phone for work or personal reason, please keep your phone where it will not be disturbing to the rest of the class.

- Please refrain from instructing under the instructor. While everyone appreciates extra tips, it can be a very serious safety issue and is also disrespectful to the instructor.

- We have a closed class policy for the privacy of all participants. Significant others or family members will not be allowed in the studio area during class times. Anyone arriving early for class while another class is in session will be asked to please wait in the lobby.

- If you are taking a photo or video of yourself in class, please wait for the designated time for this and in a way that does not disrupt the instruction in the class. Also please be sure to have permission from anyone who may appear in the background before taking the photo or video.

- Please refrain from wearing any metal rings or bracelets that may damage the equipment.

- Please refrain from wearing any lotions or oils the day of your class for the safety of yourself and others sharing the studio equipment.

ALCOHOL AND SUBSTANCES:

- Alcoholic Beverages are not allowed to be consumed before any physical activities.

- If you show up to class suspected of being under the influence of drugs or alcohol you will not be allowed to participate in any activities. You will be asked to leave the studio and no refund will be given.

- Although the recreational use of marijuana is now legal in the state of Massachusetts, the same policy applies. If the instructor has any doubts about your condition to safely participate he or she reserves the right to exclude you from class.

WAIVERS:

- All clients must sign a liability waiver before participating in any activities. A Par-Q questionnaire and emergency contact information are required as part of the hard copy waiver. You must provide two forms of contact for your emergency contact (phone number and email). The studio reserves the right to update the waiver and request a new signature at any time and suspend booking privileges until the new waiver is signed. If you have not yet signed a waiver you can do so HERE.

Payments & Refunds

REFUNDS:

- All purchases are non-refundable and non-transferable. Be aware of your expiration dates and make sure you use the classes within that time frame, otherwise you will lose the classes. The expiration date will not be extended. **An exception may be made for medical injuries, see policy below.

MONTHLY MEMBERS:

- Memberships will be billed automatically every month for the commitment period. Once a membership is billed it will not be refunded. Early terminations are subject to a $150 cancellation fee.

- You will be required to provide financial account information. We use this information to establish and manage your membership. Keeping your financial account information on file is required for your membership to be billed monthly, apply late fees, cancellation fees, and any service charges in accordance with membership terms. Failure to provide financial account information on file will result in termination of membership.

- Monthly memberships are for full months only. Discounts or refunds will not be issued for non-use of the studio during the monthly billing period, nor will unused classes carry over to the next pay period. Class registrations are valid for available class times on the schedule. Class times are not guaranteed and are subject to cancellation. Refunds will not be issued for classes removed from the schedule. There are no make-up classes for missed or cancelled classes.

- Please see your Membership Agreement for full details.

- Suspensions: These are for medical and family leave purposes only. We do not issue travel suspensions. Medical documentation is require. See Medical Injuries below.

MEDICAL INJURIES:

- Should you become medically unable to exercise, we will suspend your package with a doctor’s note for up to 3 months from the date of injury.

- A doctor’s note is required for reactivation of your pricing option. In certain cases of serious past injury, we may require clearance from a physician before you can begin taking classes. You are responsible for cancelling all pending reservations during suspension period. Refunds will not be given for classes or late charges incurred during suspension period due to uncancelled reservations.

- We are strict about this policy. Due to the nature of the activity, it is important that we are aware of any conditions that may hinder mobility or be aggravated by intense exercise.

WAIVERS:

- All clients must sign a liability waiver before participating in any activities. A Par-Q questionnaire and emergency contact information are required as part of the hard copy waiver. You must provide two forms of contact for your emergency contact (phone number and email). The studio reserves the right to update the waiver and request a new signature at any time and suspend booking privileges until the new waiver is signed. If you have not yet signed a waiver you can do so HERE.

Scheduling

SCHEDULING CLASSES AND PAYMENTS:

- .Classes are scheduled online through our schedule page or mobile app and all sessions must be paid for in full before registering. The studio is not responsible for scheduling or cancelling reservations on a regular basis. It is up to you to manage your reservations.

- You may book up to 4 weeks in advance.

- Please make sure you are opted into all emails and/or text messages in order to receive the proper notifications. Refunds will not be given for reservations due to missed notifications.

LATE ARRIVAL POLICY:

- Our late policy is strict. This policy is also in your confirmation emails.

- Do not be late. If you are MORE THAN 5 minute late, you will not be allowed in class and you will not be refunded. On time constitutes being in class, changed, and involved in the warm-up. This is for safety purposes. Warm up is a vital part of the class to prevent injury and to fully prepare the body for exercise. It is also respectful to your fellow students and instructor to be on time. Please arrive at least 10 minutes prior to your class, dressed and fully prepared for class. Instructors are permitted to refuse entry into class and to lock the doors after the late entry period has passed.

- NEW STUDENTS – You need to be at least 10 minutes early to your first visit in order to fill out the waiver and use the restroom. If you arrive after the start time of the class, we will not be able to admit you into class.

CANCELLATION/NO SHOW POLICY:

- Classes require a 8-hour cancellation notice

- PACKAGES – Early cancellations will automatically return your class to your package to reschedule. Late cancellations and no shows will remove the class from your package and will not be available for reuse.

- NOTE: If no students have registered for a class 8 hours before the scheduled class time, we reserve the right to cancel the class. We also reserve the right to cancel any class that has less than 3 participants up to two hours before the scheduled class time. Please plan accordingly. Exceptions may apply at the studio’s discretion.

- PRIVATE LESSONS require a 24-hour cancellation. Late cancellations will result in loss of payment and the lesson. No refund will be provided.

- INCLEMENT WEATHER: In the case of inclement weather, you will be notified as soon as possible via email, no later than two hours prior to the class time. We also post studio closings on our Facebook page, student Facebook group, and notify you via email and/or text message. During inclement weather, please keep an eye on your email for class cancellations, studio closings, and other notifications. If the studio is holding classes and you need to cancel your reservation, please do so as soon as possible before the class. Our standard 16-hour cancellation policy is suspended in these cases, up to 2 hours before the class.

WAITLIST POLICY:

- We encourage you to add yourself to the wait list if classes are full. Students frequently cancel their reservations, making room for other students. Once a reservation becomes available you will receive an automated email/text confirming your new reservation in the class. After you are added to a class, our normal cancellation policy applies. If you are unable to attend class, then kindly remove yourself from the wait list.

- In the event that someone late cancels within 16 hours of the class time, we will call you to confirm your reservation. Please provide us with at least 2 forms of contact so we can easily inform you. if we cannot confirm your reservation within 2 hours, we will move to the next person on the list. You can confirm your waitlist reservation automatically via text message. Turn on text message alerts and once added to the class, simply reply “Y” or “N” to the text. If you reply “N” it will cancel your waitlist reservation and notify the next person in line.